Tuesday, November 20, 2012 - 9:46 AM
They Won't Contact You If Something Goes WrongHeritage Bank of Central Illinois
We had a horrible experience with Heritage Bank of Central Illinois. When a fraudulent charge was made on our account, and was overdrawn as a result, they did not contact us, even after closing our account and selling us to a collection agency. No phone call, no email. When asked why they couldn't send a phone call, even a prerecorded message like my other banks, they replyed that they have so many customers with problems that they don't have the time or resources to contact all of them when their account has a problem. Apparently for them it is easier to sell your debit to a collection agency, than to make a phone call. Or howabout an automaticly generated email? It would be SO easy for them to impliment a system like that.
You would think that a smaller bank would have more personal customer service, but this one is actually worse than the large banks.
1. Tuesday, November 20, 2012 - 12:37 PM
I apologize for your frustration. For your protection I cannot discuss this publicly. However, I have been made aware of the situation and would be happy to speak to you in person or over the phone. Please contact me directly @ 309-681-3894 – John Heal, SVP Head of Retail Banking.