Bank Elsewhere, Save Yourself The Headache

I opened an acocunt with Truliant in 2008 as they had a relationship wiht the organization I work with.

They promised several features and benefits via membership, none of which ever materialized.

Within a year of opening my account, they closed the only local branch within 40 miles.  In order to see a "banker" I have to drive 45 minutes both ways.  This is a horrible inconvenience.

The interest rates at Truliant are horrible, for investment vehicles, loans and simple personal banking.  I strongly recommend Coastal FCU as an alternative.

Trulinat customer service is steadily declining.  When I opened this account it was a simple call to a local area to connect with a rep.  Now hold times when calling in are similar to calling the IRS.  The reps are not educated and are borderline hositle.  Likely becuase they are making minimum wage or just over.

Since they revamped their online access platform, it is nearly impossible to easily access your accounts.  You have to click about 6 times once you land on their homepage to get to the login screen.  After you login they have a ridiculous process where they call you with and access code to see your accounts.  The time suck is mind numbing.  The rep said this is going to be a banking industry standard going forward.  I have not been able to find supporting evidence for that claim.

Save yourself the time and the hassle.  Bank somewhere else.