Poor Service. Maximize The Fees

Like several other folks posting about Citizens, I have been a loyal 30 year customer through aquisitions, etc.  Over the past several years there is less emphasis on service, and much more about any way to get a buck.  Several recent issues will force me to leave as a customer.  It's bad business to provide poor service and expect customer loyalty in a competitive marketplace.  I'm looking at ratings on this site to make an informed decision on my next bank.