Horrible Experience With This Bank!

My son has a car loan thru Chartway and he has some trouble with the payments ( long story) and his car was repo'ed . After contacting Chartway customer service and doing a online chat i wanted to find out what was due so i could get the car back from repossession. I didnt want the pay-off amount i wanted to know what was due currently to get the loan up to date and what fees were included. I had to contact Chartway for 2 DAYS to get the correct answer. I  spoke to the ladies in collections who were rude, over talked you on the phone, interrupted  you and  I was hung up on. After that unprofessional and inexcuseable behavior from these " ladies" i contacted the manager- "Al" . He called me back and was rude and unprofessional and argumentative with me on the phone. I did get the amt I requested after 2 days of going back and forth with the people in the collections dept. They are rude and unprofessional people that work for this company and i would like to think that not all of them are like this. I did get my son's car back but i am not sure if i will do business with them again after the way i was treated and talked to.