This Bank Is Amazing

This bank is amazing.  They have such great customer service and are available in so many ways, whether it be by phone, chat, email, or by going to a banking center if you live in the area.  They have been so amazing and they still hold that small town feeling even though they have expanded a lot.  In the past three years they went from 1.4 billion in assets to 2.5!  What other bank has done that in the last few years?  They have done it by making smart choices and being very picky on who they lend to.  I have heard some great stories of how willing they are to help people.  One of my friends had cancer and had no job and no one to help support her, so she got 17 NSF fees, because she had to pay bills, even if she didn't have the money.  When she explained her situation to a Chat Representative, they refunded her 14 NSF fees.  I'm sorry, but what bank do you know of does that kind of a thing?

As for not getting approved, they recently started being able to say exactly why you are not approved when it comes to Inquires.  If you have a closure, or they are unable to verify your Identity that is a given, but I know a lot of people were confused as to why they were declined when they had none of those issues.  More than likely the they had more than what the regional norm of Inquiries, which for Texas is 4.  If you have any over that, you will not be approved.  I also want to put out there that all of you who are making a big fuss.. first off, its not your God given right to have an account with anyone, and secondly all of your complaining is making them reconsider if they will offer this account to anyone out of state.  So congratulations on possibly ruining it for everyone. 

Honestly though, whoever banks with these guys are lucky, they are one of a kind in the banking world.