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ING DIRECT Customer Caught In Debit Card Fraud Gray Zone

Friday, December 7, 2012 - 5:29 AMING DIRECT - Details
From the Consumerist
Most cases of ID theft and credit/debit card fraud involve the thief going whole-hog on the victim’s account, spending as much as they can in a very short period of time. But what happens when that fraudulent activity isn’t enough to set off alarm bells at the bank?

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It wasn't easy, but the ING DIRECT customer was able to get a refund for the fraudulent purchases. This shows why it's important to carefully track your debit card purchases.
7
Ken TuminKen Tumin5,468 posts since
Nov 29, 2009
Rep Points: 125,029
1. Friday, December 7, 2012 - 6:26 AM
It's very important to track purchases made with a debit card and to act promptly as soon as irregular activity is detected.  In addition to filing the disputes, I hope they changed the PIN on the fiance's card once they noticed the transactions were all PIN-based using his card. 
5
pearlbrownpearlbrown1,431 posts since
Nov 2, 2010
Rep Points: 6,248
2. Friday, December 7, 2012 - 11:53 PM
While I have never even activated my ING debit card, I am very discouraged over their inability and/or unwillingness to resolve this before the media got involved.

 

More people need to know & understand the risks of using a debit card.

 

I ALMOST never use them except for my needed 24 rewards account transactions.

 

Credit cards offer more protection and usually offer better cashback deals too.

 

Shame on ING/Capital One.

 

When my identity was stolen 12+ years ago, a handful of places simply took my word for it and only ONE required a signed, but not notartized letter.

 

Since then, I guess Ive had 3-4 credit cards compromised. Usually, the banks know before me and call & ask me about it. One time, I caught it before the bank.

 

But in each instance, they never required ANYTHING in writing from me.

 

Im pretty careful with my cards & numbers so I tried to dig in & figure out HOW it happened and the banks pretty much told me to not waste my time, that chances are I didnt do anything wrong or risky.

 

All that said, I had my hair cut by a lady who works debit card fraud at a local bank. Said the majority of their claims are customers trying to get out of paying for valid charges.
4
RJMRJM72 posts since
Jan 21, 2011
Rep Points: 404
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