We Have Been Dealing With This Bank For Many Years Without A Problem

We have been dealing with this bank for many years without a problem.  However we recently had a problem with an account and two employees blew us off.  First they told us we were wrong, then later on they admitted that we were correct and they would fix the problem.  They didn't take care of it.  We went to a third employee who we'd known for many years and she said she qould help and eventually she did.

I was very disappointed in not only the lack of expertise of bank "managers" but also the lack of concern over my account.  The fact that the two employees were incorrect was not as bothersome as the fact that they told me that it had been corrected when in fact it hadn't.