Inflexible

UFB Direct would rather insist on collecting a $25 fee for a simple oversight which I immediately corrected, than retain a long-time customer.

Had I known they offer linked accounts and overdraft line of credit, I would have set those up to avoid being subject to the fee. I do not recall ever being offered those services, it was only upon inspection of their fee schedule that I became aware they even offer those options.

Nonetheless, customer-no-service was unable to provide any fee forgiveness and allowed me to close all accounts without any concern for losing a five-year customer (I was a UFB Direct customer back when they were Huffington, and applied for a new account as soon as they re-opened under Bank of Internet).

Oh well, it was nice while it lasted - Enjoy your $25 fee, UFB Direct.