Online Banking Is Unusable

SALES REP LIED. WEBSITE IS UNUSABLE[/H3] The bank's sales rep, Jessica Davis, said she knew us from our old bank, PNC. I told her that my biggest problem is that PNC charges $3 for each check viewed on the bank statement. She promised that Sovereign never charges for viewing checks. I just found out why! You are not able to view copies of any deposited checks whatsoever.

The website itself shows recent activity without balances. I need to go to 3 different websites, all with different logins, to deposit checks, look at my current accounts, or view my statements. It took 3 months to get my first bank statement. If you use the edit function to change a payment, it automatically creates a 2nd payment and the first payment never shows up in "HIstory" until after the payment is made.

I was told by Jessica that there was a $5,000 minimum balance to avoid fees. She said that if we used our debit card from one account that the fees would be waived. It turns out that there is a $10k minimum and you must use a debit card 3 times a month from every account you have...like payroll accounts. When I confronted Jessica, she said I should have read the paperwork she sent after we signed the accounts.

If you manage your accounts with online banking -- don't use Sovereign bank.