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1. Saturday, December 15, 2012 - 1:45 AM
Now please understand, I'm not saying this about you directly. I'm saying this from the other side of the table in the bankers perspective. Again, I'm not being accusatory and saying "This is what happend to you." But I can say, this has happened to any banker who's been around for for several years.
A banker will explain things to customers as clearly as we can. And a lot of times, the customer hears us like Charlie Brown heard his teacher. Kind of like a "waaa wa, waa wa wa wa.... Next day availability, waaaa wa wawaa waaaaa.." And the customer says "OH!! There will be next day availability! Great!!"
However, what they actualy missed in the "Waaa wawaa wa" part was, "For the first 30 days your account is opened, Reg CC states that we can place up to a 9 business day hold on your check. Then, after 30 days, in most cases, we offer next day availability, based on the type of check, the amount of recourse, or several other determining factors. Enclosed in your packet, you will find more detailed information on Reg CC holds. I recommend you look at it closer when you get home."
The customer then leaves, and as they're walking to their car, they say to themselves, "Wow!! I get next day availability on my checks!" The disclosure packet gets thrown in the back seat, only to be seen again when they decide to trade their car in 4 years later. So when they come to the bank, they are under the assumption that there will be next day availability on their check. They even ask the teller, "Will this check be available tomorrow?" ...... Now, before I answer this, let me first say that all banks use different systems. Some systems have detailed information on the deposit screen, like how long the account has been open for, and others do not. Now, with that being said, I'll continue with my answer. The customer asks, "Will this check be available tomorrow?" The teller, not knowing how old the account is, will more than likely assume the account is over 30 days old, and answer "Yes". I know what you're thinking, and I do agree. A teller should say something like "Well, it depends on how old the account is." instead of blurting out "Yes". But sometimes we assume, and you know the old joke.
So am I saying the customer is 100% to blame. Absolutely not. But after you make a deposit, if you notice the check is on hold when they told you it shouldn't be, please don't yell at the tellers. HUGE pet peeve of mine. They are doing, in most cases, what the computer tells them to do. If a hold goes on, the computer probably placed the hold itself, without the teller having any authority to override it. So if you are going to yell at anyone, yell at the manager, That's what we're paid for. To any tellers who may be reading this, you're welcome :o)
A banker will explain things to customers as clearly as we can. And a lot of times, the customer hears us like Charlie Brown heard his teacher. Kind of like a "waaa wa, waa wa wa wa.... Next day availability, waaaa wa wawaa waaaaa.." And the customer says "OH!! There will be next day availability! Great!!"
However, what they actualy missed in the "Waaa wawaa wa" part was, "For the first 30 days your account is opened, Reg CC states that we can place up to a 9 business day hold on your check. Then, after 30 days, in most cases, we offer next day availability, based on the type of check, the amount of recourse, or several other determining factors. Enclosed in your packet, you will find more detailed information on Reg CC holds. I recommend you look at it closer when you get home."
The customer then leaves, and as they're walking to their car, they say to themselves, "Wow!! I get next day availability on my checks!" The disclosure packet gets thrown in the back seat, only to be seen again when they decide to trade their car in 4 years later. So when they come to the bank, they are under the assumption that there will be next day availability on their check. They even ask the teller, "Will this check be available tomorrow?" ...... Now, before I answer this, let me first say that all banks use different systems. Some systems have detailed information on the deposit screen, like how long the account has been open for, and others do not. Now, with that being said, I'll continue with my answer. The customer asks, "Will this check be available tomorrow?" The teller, not knowing how old the account is, will more than likely assume the account is over 30 days old, and answer "Yes". I know what you're thinking, and I do agree. A teller should say something like "Well, it depends on how old the account is." instead of blurting out "Yes". But sometimes we assume, and you know the old joke.
So am I saying the customer is 100% to blame. Absolutely not. But after you make a deposit, if you notice the check is on hold when they told you it shouldn't be, please don't yell at the tellers. HUGE pet peeve of mine. They are doing, in most cases, what the computer tells them to do. If a hold goes on, the computer probably placed the hold itself, without the teller having any authority to override it. So if you are going to yell at anyone, yell at the manager, That's what we're paid for. To any tellers who may be reading this, you're welcome :o)
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