Ally Bank Receives Funds But Hates To Let Them Go.

I had a direct deposit go into my account at Ally, from a depositor that had sent funds there before.  I needed those funds and couldn’t wait the week or more normally required to transfer funds to my brick and mortar bank. So the only option left was to pay the $20.00 they demanded to do a wire transfer.  I initiated this transfer in the morning and while repeatedly checking with them throughout the day, providing whatever they asked for in the way of verification, even so far as to have the depositor contact them directly to ask them to release the funds, it still ended up in the fraud department just before the fraud department went home for the day, so much for 24 hour a day service.  At best, you can reach a non-empowered employee who will wring their hands an feel really bad for you, but can do nothing to help.  Don’t believe the ads, that’s all they are, ads, there is no real connection between the empty promises and actual experience.  I regret the day I ever applied for an account, I should have never left my local bank.