Nationwide Bank Has Horrible Customer Service

Nationwide bank has horrible customer service. When you have questions about anything more complex, no one seems to know the answers. I put in 5 phone calls prior to the transaction to insure that I had all of the paperwork to make the process as smooth as possible. Each time, I was given a different answer. After everything was processed, I again called to check on the status, and was told different answers from everyone who looked at my account. I asked them to make notes of my call on the account, they didn’t. I asked to be transferred to a manager, and the person responded, “they can’t do anything more than I can do.” They are just useless in my opinion and I will never give them one cent of my money in the future.