****s Up People's Financials At Free Will

My family and I have been Bank of America customers for a very long time.  I opened my first checking account with them almost 13 years ago.  There have been a couple of things they have done that have frustrated me, but none like the one that happened a week or so ago.  While out shopping, I left my checkbook at one of the stores.  After getting home and retracing my steps, I called the store and they said they had it.  They did say they called the bank to see if they had a way of getting in touch with me as I was not in the phone book.  I told them the bank had NOT contacted me but that was okay I was on my way to pick up the check book.  Keep in mind no one had stolen it or run off with it so there was no threat of someone using my checks or DL. 

It wasn't until a week later that my hairdresser (thank goodness it was her) texted me asking me if everything was okay because my check to her was returned stamped "stop payment!"  I felt really embarrassed because I didn't no what the heck was going on.  I told her everything was just fine and that I had money to cover her check. 

Now to the climax of the ordeal - when I called Bank of America's customer service, and spoke to Alex, he said a stop payment had been placed on a certain check range.  I was livid - more than livid.  I told him that was not correct and I did NOT authorize it.  He asked if I knew a Kathleen and I said no (who later turned out to the more believable store manager).  He said he would cancel it immediately.  I was so upset and worried because I had some outstanding checks - which had been cleared thank goodness!  I hung up with him hoping it had been resolved. I called back a few minutes later to ask another question and this time spoke to Matilda.  She said apparently the customer service person that it was me calling in!  Did she not try to confirm it was me?  Did she not call back or email to let me know this was done? NO NO NO!  I told the person that the employee who placed the stop payment should be reprimanded.....he said he would make a "notation in the file to have her coached."  NO, she should be fired!!!!  I then get a form letter in the mail saying "as per your request...."  I marked on it that it was not my request and mailed it back.  I am going this weekend to close out my savings and start the process of switching my checking to another bank - one with mostly 4 star ratings.   And if /when they ask me why, I might have a hard time trying to keep my cool while deciding if I want to tell them the real reason!