Are Unwilling To Accept They Made A Mistake.

After having an issue with their new system i made a post as i was unable to contact them, i then recieve two seperate emails explaining to me that they system was fine and it was my fault not theirs. 

The internet banking manager is the one who i conversed with through email and the whole time he didnt once apologize for the inconvience, only took my concerns and tried to jusitfy them. 

Will be switching for sure now.