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Thursday, January 3, 2013 - 3:14 PM

Poor Online Banking

Consumers Credit Union (IL) (1 stars)
Consumers Online Banking is not up to par with other online banking systems. They require you to make 12 CREDIT transactions to get a higher Interest Rate and return their fees but their online system has a flaw where it does not tell you if your transation is processed as a DEBIT or CREDIT. Online merchants can process your CREDIT payment as DEBIT without your knowledge. You only find this out per the service representation by either calling the bank or chatting with them online. They also do not respond to secured online systems.

Look else where unless you want to call the bank every month to confirm that transactions you actually made posted as CREDIT were done by DEBIT without your knowledge.
5
PaulFPaulF1 posts since
Jan 3, 2013
Rep Points: 5
1. Friday, January 4, 2013 - 12:18 AM
Paul, I hear ya. That's a common flaw with MANY bank's on line systems. Here's one thing I may recommend for you to try:

On most online bill pay systems, when you type in who you're making your payment to, a "Lightening bolt", or something similar looking will appear next to the companies name. If it DOES show that, then the company is able to accept and process them as credit payments when sent.

However, just as I found out the hard way, not all companies have the on line capabilities of processing on line payments as credit. So when you set the payment up, you won't see the "Lightening bolt." That means the bank debits your account, and mails a check to the company. It's a pain in the arse. I know. But keep in mind, it's not the bank's fault if the company can not accept credit as a payment source. It means the company might be too cheap to spend the extra money for the capability. I would just play around a little bit a try to type different companies in, and see if they accept credit payments. If you can find 12 (or even 6, just make 2 pmts a month to them), then you can reap the higher rates and the returned fees. Best of luck to you.
2
BankerdudeBankerdude13 posts since
Oct 29, 2011
Rep Points: 44
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