New Members

My husband and I were interested in opening accounts for ourselves at Members Credit Union in Winston-Salem, NC.  We were greeted by a receptionist who took our names and our reason for being there and asked us to wait to see someone in "Member Services."  We took a seat and waited about ten minutes before a woman from one of the side offices, came out to us and said "Y'all can come in."  No "Hello, Mr. and Mrs. X"(the receptionist took our names so she could have passed them onto this woman),"My name is . . ."  "No How are you today?  What can I do for you?"  Not even a handshake.  Her radio was on in her office when we walked in and she did not lower the volume nor did she turn it off.

When my husband mentioned that their CD rates were high and have stayed that way for a while and wondered how that had been possible, she merely shrugged her shoulders and said "I don't know."  Furthermore, she did not know that their rates had changed as of January 1, 2013 - the new rates were not posted on the website - 3 days after the change.  These newly changed rates were lower than previously paid.  This gave us an excellent opportunity to thank her for her time and get out of there.

The whole experience left us with a very bad taste in our mouths.  The first Member Services representative's office was decorated as a shrine to a Hispanic colleague who died recently.  I am sorry for the loss of a valued colleague but you do not leave his office as a shrine by the main lobby weeks after he died.  A business should present itself and its employees in a professional manner if they intend to stay competitive with other financial institutions. 

We were not impressed and we will not attempt to do any business with this Credit Union in the future even if their rates are somewhat better than their competition.  Being treated professionally and as valued potential customers/clients carries a great deal of weight with us as I am sure that it would with other people who want to take good care of their finances as well.