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Friday, January 4, 2013 - 3:43 PM

Let's Talk About Pentagon Federal (Penfed) CU

Pentagon Federal Credit Union (5 stars)
Today I decided to visit the local PenFed branch and inquire about joining. I had previously read thru their online information and knew that I qualified for membership being a military retiree. I sent them an email about the $5.00 reqirement for membership asking where did it go, how maintained etc. Having not heard back by the time I visited I asked the rep about the requirements and again about the $5.00 etc. I was informed that the membership fee money goes to open a reg share account establishing membership. Then I could in this case place the am't. I wanted to spend in the CD that I wanted. Okay great. I then asked for the disclosure pamphlet outlining the way the CU does business in regards to the individual accounts. In this case a reg. share acct. In the literature I was given (effective Mar 2012) under Reg Share Acct disclosure it says that my account may be subject to fees and charges. Asking about that I'm given a insert I can only assume to the disclosure pamphlet. Okay, yes I see that if I get paper statements i will be charged $.50 or free if online. I read further that if I conduct no activity in the account (as I only opened it to acquire a CD) there would be a $15.00 charge per quarter. At this point I walked out with info in hand. Called the main office and talked with a rep discussing membership, fees, requirements etc. I indicated that the material given me showed a $15 per quarter in-activity fee for a share acct. opened to meet membership rquirements to ultimately buy a CD. She said that was wrong and that if the acct. remains dormant after 5 years then a per quarter fee would be charged. I told her that the material being given to potential customers or members is deceiving thus making me question if I really wanted to do business with Pen Fed. She assured me my concerns would be turned over to R&D and gave me her name and ext. in the event the local rep needed educating ( they do) I thanked her for her time and hung up. Now, what's the deal? I want to do business with Pen Fed but would like one of the folks in the know on this site to set matters straight. Thanks (sorry about the length, but it's an issue)

Okay, well I just found and read Ken Tumins article dtd 6 Dec 12 reference this issue. Seems as though PenFeds acct. disclosures still remain a puzzle. However I will follow the advice of keeping the acct. active and join for a CD.
6
klinkklink73 posts since
Dec 8, 2012
Rep Points: 190
1. Friday, January 4, 2013 - 11:28 PM
Okey, dokey, here's the skinny. As a military retiree, you qualify, and don't have to join the National Military Family Association. You save twenty bucks or whatever. You buy a five buck regular share account, presto, you're in. You then buy CDs coming out the gazoo, if you desire. I have two IRA CDs, both purchased over two years ago. I pay 50 cents a quarter, two bucks a year, to get paper statements. They deduct that from my regular share account. If you want paper statements, they make you pony up another twenty bucks (or so) into your regular share account. I guess after a decade or so, they'll want another twenty bucks.

Aside from the 50 cents per paper statement (which barely covers postage these days), I've never been nicked with any service charges. And, as they noted, you can avoid the 50 cents by going "paperless", going on-line (which is painless), and pushing the "print" button.

Suffice it to say that, if you have CDs, and the interest is either paid out or rolled-over, you are not "inactive." Passive, but not inactive. As we said back in 1970, don't sweat the small stuff. One and done. I doubt most folks remember the genesis of that phrase. Vietnam-era vets do. Most folks these days associate it with sports playoffs, but we know it meant "one tour, you're done."

Had I joined when active duty or active reserves, I could have dodged the one-time National Military Family group. Seriously, it's not a big issue. The bigger pain is now being unable to join Navy Federal, which I would have done when I could have. Had I known better.
5
BozoBozo135 posts since
Feb 14, 2011
Rep Points: 910
2. Saturday, January 5, 2013 - 8:35 AM
Right on the mark Bozo: "don't sweat the small stuff."

I've been a member of Pentagon Federal Credit Union since the year 2000 and have never paid a "fee" or "charge" during my entire association with them. The 50 cent charge to receive paper statements and the $15 per quarter inactive account fee are more than off-set by PenFed's top-tier Money Market Certificate yields, excellent loan rates and great credit card deals. Many members of PenFed are grateful the day the member eligilibility requirements were expanded by the credit union.
6
ShorebreakShorebreak1,439 posts since
Apr 6, 2010
Rep Points: 6,151
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