Terrible Bank Even If You ARE Local

We have used Trustco for CDs for a long time.  A bit of a pain to work with, but I only saw them once very 2-3 years.

We opened checking/money market accounts a week before Christmas at their Stuyvesant Plaza office.  The assistant manager forgot to order our ATM cards, and ordered our checks with one of our names spelled incorrectly, as well as our town spelled incorrectly.  The re-ordered checks arrived a few days ago, but when I checked our account, I find that Trustco had charged us to rush order the new checks. 

I assume that charge will be withdrawn (if not I will edit this comment), but so far our experience has been a tragedy of errors at every step.

The interest rate/required balance combination between the two accounts is good enough to keep us banking there temporarily to see if this nonsense continues, but we are actively shopping for a new local bank to house our checking and cash accounts.