Tuesday, January 8, 2013 - 7:37 PMBank Had Four Tries Too Keep Me, But I Have A Checking Acct. With No Checks. :-(
Lake Michigan Credit Union 
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1 stars)
I recently moved into the area from another state, the bank facility is right across the street from where I work, and I wanted to get a relationship with a local bank. First visit picked up the ppwk, they made a copy of my license. Teller seemed a bit sarcastic to me. Second visit had all the ppwk made out, but they didn't like that my drivers license was out of state (been here less than a month). They told me to bring in the lease to my apartment. Third trip brought in lease. Opened account. Then when at home I was going to order some checks, discovered that I don't have sample checks and dont have a routing number. Thought that sample checks were omitted by mistake. Fourth trip asked for sample checks, was told that I had to have $100.00 in the checking account. I have $750.00 in the account which is a retirement check from the State of Florida. Was told the check was on hold for a week and so there is no money in checking account. Asked for routing number which is what they gave me. Have a checking account with no checks. Not satisfied. I have $$$$ to deposit into a local bank, but if they can't handle $750.00 how will they do with 20K? Not good. Looked online lots of complaints on this bank in the 'dont like services' category, also with the BBB. Do not plan to follow this relationship up any further. Have been with a Credit Union in Fla for 17+ years and am extremely happy with them, there are other credit unions in Kalamazoo. I will be with one of them (and so will my money)
9
Sansher1 posts since
Jan 8, 2013
Rep Points: 9
1. Wednesday, January 9, 2013 - 3:28 PMNot sure which branch you have gone to. I bank with the West Main and Drake Rd branches and have had serveral years of good service. Hope that you give them another chancen and speak with them about your concerns. They have small offices and they need to know of your concerns. I like their reward checking account and their cash back credit card.
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rosie43183 posts since
Jan 16, 2010
Rep Points: 568
2. Sunday, January 13, 2013 - 9:59 PMInteresting that you're local and getting that kind of service (not happy being out of state), as they DO offer accounts to out-of-staters. Specifically, I started my first HSA (Health Savings Account) account last year, and narrowed it down to between Lake Michigan FCU and Alliant FCU in Chicago (I had been with neither CU beforehand, and aren't local to either of them). I liked that both offered some interest on the HSAs, and were pretty much fee-free (unlike other banks that charge monthly fees for HSAs). I talked to Lake Michigan on the phone a couple times... they were friendly to me, but I got the sense that they were a small CU (have no idea if that's the case, but that's the impression I got) and, for instance, if I had HSA questions, I had to talk to one of only two people who could answer those HSA questions (at least on the phone). In the end, I chose Alliant -- their interest rate was slightly less, but just slightly, and they too offered tons of good stuff (free checks, no fees at all on HSA accounts), and I liked how I could call them anytime day or night and have my questions answered, as well as having all the necessary forms in PDF format right on their website, everything clear and spelled out, anticipating questions, forms or other information customers might have before they ask them. I didn't get a feeling that LM was bad per se, and truthfully, if their rates were a whole lot better I might have tried them, but I just felt like Alliant knew their stuff, and I've been totally happen with them. But if you're local to LM Credit Union, maybe give them another try. They just kind of seemed like a smaller, "by-the-book" credit union, but didn't seem bad, at least on the phone to me...
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3. Wednesday, January 16, 2013 - 8:19 AMHi Sansher,
Our apologies -- sounds like we dropped the ball. If you're willing to give us another shot, we'd love the opportunity to prove this was an exception and not the norm. If not, that's understandable.
To the comments/questions above regarding LMCU's size and capabilities, we have over 202,000 members and are nearly $3 Billion in assets. We're the largest financial instituation of any type (bank, credit union, S&L) based on West Michigan. We're also the 45th largest CU in the country (out of 7,100 credit unions). We pride ourselves on service and products that are better than our competitors and feel that 5-6 negative comments on sites like these when we have 200,000+ members is indicative of success in achieving those goals. :)
If any additional questions, contact me directly at members@lmcu.org or 800-242-9790.
Sincerely,
Bill Clancy, LMCU Member Services
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