Horrible Banking Procedures And Horrible Personnel - 0 Star Rating

I had the account for some 8 months.  The on-line statement never matched the action.  I tried to close a checking account and they refused. I told them to take off the "over-draft" protection and they said they did, but they lied.

Most lately, I tried to make a payment to a checking account that was overdrawn, arriving with cash 10 minutes prior to closing, on the day the activity occurred.  The clerk spent this 10 minutes trying to print the bank statement although I did not request it.  Then she said, "Oh, I am so sorry, it wouldn't print" and sent me outside to use their ATM machine to get a print-out (although there is a charge for this).  By the time I got to the machine with my card, it was after 5 pm. I did not have the exact change needed for the deposit, and by this point I refused to put an overage amount into the account and the bank teller, standing in the doorway, refused to let me back into the bank to complete the deposit although I had arrived on time and that was the only transaction i asked for.  Said if I wanted to  make a deposit I had to make the deposit in the ATM machine, either making a deposit  above the required amount or go to the store down the block, get change, return and then make the deposit at the ATM. Or of course I could wait and return tomorrow but there would me more fees, $35 and $5.  But she could not let me back in to complete the transaction. 

Long story short, i went to the store, got the correct change, made a deposit by ATM with envelope and got copies of various receipts showing that it happened.  i am no longer a customer.  Bad bank, bad personnel, bad practices.