Monday, January 14, 2013 - 8:07 PM

Very Disappointed In Intouch!

(1 stars)

Had been a very happy customer until the recent account changes.

I can understand the need to charge more fees if needed, but InTouch is making its customers change their account numbers! This means the customer has to order new checks, change payment credit cards accounts, electronic deposts, and numerous other electronic accounts. It's just like changing banks, which is a HUGE hassel!

Am extremely disappointed in InTouch and do NOT recommend them as a place to do business with.

I am pLanning on changing banks sometime this year, as they have lost my trust.

customer551 posts since
Jan 14, 2013
Rep Points: 3

1. Tuesday, January 15, 2013 - 1:20 PM

Customer 55,

We apologize for the inconvenience you are experiencing but wanted to let you know that unless there are extenuating circumstances with your account, you do not need to change any of the things you list, i.e., account number, checks, electronic deposits, etc. We woudl be happy to clear up any misundertandings if you'd like to give us a call at 800.337.3328, option 5 or you may find that the FAQ on our website (itcu.org) will address your questions. Thank you.

InTouch Credit Union

ITCU4 posts since
Aug 15, 2012
Rep Points: 5