Service Levels Falling

My family has many accounts with Harris (over 9) We use to have our mortgage through them as well. For 2 years we have been trying to refinance. we have a upper 700 credit rating. But 2 years they strong us along. a friend referred me to a broker who was able to get it done within 45 days with an amazing rate.

We also experience issue with customer service. You can never reach anyone on the phone to get assistance. Even for something sinple. You go into the branch and they cant even get ahold of their support.... seriously dont waste your time.....