Thursday, January 17, 2013 - 2:56 PM
Reflection Of Paid Checdks On Bank Of The West Bill Pay Are Really Pending.Bank of the West
If your a member of Bank of The West and use their bill pay service be aware that the third party company that is hired to operate bill pay does not reflect a prearranged bill as "Paid" when the funds actually come out of ones account. It shows only the date one request it to be paid by and continues to lead the consumer to believe it is paid. Upon opening Bill Pay it will say "You have no pending payments" when in fact you do. You can't tell if it's actually paid unless you look at the statement. Bank of the West is aware of the problem and claims they have No authority to correct the problem. The true meaning of paid is when the funds have been paid out of account NOT when the third party mails the check.
This is miss leading and, can lead to bounced checks and fees paid to the bank. This happened to me. I checked my account balance and bill pay. Bill pay reflected "NO Pending Payments" so I believed it as fact, wrote a check and it bounced and I was charged $35.00 for NSF This needs to stop, the banks are taking advantage of us once again and it's not fair.
Is there anyone truely on the consumers side?
1 posts since
Jan 17, 2013
Rep Points: 3
1. Thursday, January 17, 2013 - 5:26 PM
I don't think it's taking advantage of us more than it's taking advantage of folks who don't make themselves fully aware of how the entire system works within whichever bank they chose to do business with. All banks provide disclosure information. It's the customers responsibility to read and understand it. If they don't understand then ask for the answers.
73 posts since
Dec 8, 2012
Rep Points: 189