Unbelievably Awkward To Transfer Money From Your CIT Account

Setting up an account with CIT is relatively easy, but getting your money back is not.  Even though you are logged into a secure server with an account ID and password, they require verification of your identity (driver's license and bank statement) to set up a transfer facility.  This process can take up to a week or more, and adds nothing to bank security, but an unnecessary inconvenience to customers.  The customer service people don't seem to have a clue or care that this is a problem.  As soon as they set up my transfer button, I'm taking my money out.