Most Horrible Bank Ever!

My spouse and I had a loan here and when my son became ill (AML Cancer) at age 7, we were hospitalized for over 6 months. Now I am not say a person should not pay bills. But when you call to let them know that your son if fighting for his life and you will do your best to pay by a certain time. They should take that into effect. But no sooner than one day passed that day you were going to pay you get calles and letter threating to take you car. (mind you I was not even a month late on the car note) and you call to tell them again for the fifth time that you hospitalized and that you will have someone go to bank for you and deposit money. (when they do not have online payment options) It becomes a little rediculaous and they should be ashamed of themselves. Do they not have people that are months behind to mess with. I not even a month behind and I am threaten with actions to take my car. My son is 7 and hospitalized fighting for his life. I could careless about the **** car. First general you can have it. My son is way more important.. 

Now I have to go and get my loan switched over to another bank, just to have better options of paying online so I can be more avail to my son which is the bigger picture. (by the way my payment was less than $300.)

 

Now tell me is this a bank you want to bank with? I think not