For A Small Bank Customer Service Suffers As Does Convenience

I've been with this 'small' bank for YEARS, but recent customer service flubs is going to make me switch to Scottrade Bank where I have a brokerage account. At least at Scottrade I can talk to people easier after 4pm, etc. Tioga State Bank recent flubs, IMO? 1) Posting a check to my account from Aug. 2012 when the check states VOID AFTER 90 DAYS, the date posted was Jan. 25, 2013. Well after 90 days. 2) Deposit funds deposited LATE due to the MY branch office has a PO BOX and "HAS to WAIT UNTIL SOMEONE IS AVAILABLE TO GO PICK UP MAIL". That's the answer i rec'd when I inquired why my deposit was not posted yet. This was at 3:45PM! MAIL WAS STILL NOT picked up! Hard to believe that way of doing business in 2013, IMO. The result was a $30 fee from the bank becos the same day a bill was posted. Either one of the items mentioned above could have warranted customer service contact. Seems a good way to charge extra fees. This happened on the same day. Customer mail does not seem to be important to Tioga. I could list other things also, but... I gave 2 stars instead of 1 becos I assume the employees mean well but are bound by this banks procedures. And the bank never finds fault with themselves. I did contact customer service and management. Answers are "It's another bank's fault and the customer's fault." This is why I've moved the bulk of my $ to my brokerage account and will look to close Tioga Bank account and move the remaining $ elsewhere.