Thursday, February 7, 2013 - 1:12 PM
Nightmare BankAlly Bank
I have descended into a black hole of chaos. Never use this bank. Tried to open up an IRA because the interest rates were the best. Two full weeks of multiple conversations with supervisors who promised a return call within 24 hours 'without fail'. Never a call back. Finally, after two weeks, the long-awaited return call with message: "Please call back ASAP. Everything resolved." We call back the next day, and the same story: spoke to a manager who had no information, couldn't tell us anything, and promised a call back in 24-48 hours. Over two weeks of this nonsense. Called the CEO of ALLY bank, Barbara Yastine (646)781-2521. She is out of town, her assistant is out of the office, and the assistant's assistant who answered the phone knows nothing and promises a call back. All of this to open an IRA. Imagine trying to get my money out!
1. Friday, February 8, 2013 - 1:38 PM
This stuff happens at other banks and businesses because NO ONE GIVES A S*IT about the customer. The reason for this is that there is no punishment for their behavior. No one can get fired anymore unless you say "*****" or voice your "politically incorrect" opinion. FIRE THESE PEOPLE WHO ARE NOT DOING THIER JOBS. Let's start with 98% of the elected officials. If I offended anyone with this post --YOU are part of the problem and need to deal with it.
52 posts since
Jan 19, 2011
Rep Points: 126