Wednesday, February 13, 2013 - 9:30 AM

BANK OF CAPE COD STAFF & ASSISTANCE

(3 stars)

I RECENTLY OPENED AN ACCOUNT AT BANK OF CAPE COD FALMOUTH. ON PAPER I WAS IMPRESSED WITH THERE FEES AND RATES COMPARED TO THIER COMPETITORS . OF COURSE THIS IS ONLY A PORTION OF WHAT A BANK REPRESENTS IN A BUSINESS PORTFOLIO. OTHER CONSIDERATIONS ARE OF COURSE SECURITY AND THE OVERALL RESPONSE OF THE STAFF TO THE CLIENT. BECAUSE THIS BANK IS RELAITVELY NEW AND MODERATE IN SIZE ,PERSONAL ATTENTION CAN BE GAURENTEED TO YOUR ISSUES AND TO PUT IT MILDLY, I'VE NEVER SEEN A LINE . IN FACT I GO THROUGH THIER DRIVE THRU ONCE A WEEK WITHOUT A WAIT. WHEN I DO HAVE TO GO IN THIER LOBBY I'VE ONLY ONCE SEEN ANOTHER CUSTOMER. THIS IS IN THIER FALMOUTH BRANCH. THEY CURRENTLY HAVE 3 BRANCHES , SO I CAN'T COMMENT ON THIER OTHERS. AS FAR AS CUSTOMER SERVICE GOES I'VE HAD MULTIPLE ENCOUNTERS WITH MIXED REVIEWS ON THIER SERVICE. IN ONE INSTANCE DUE TO MY ERROR THE A.T.M. MACHINE KEPT MY CARD DUE TO MY OWN ERROR AND SINCE THE BRANCH WAS OPEN I ENTERED & INQUIRED ABOUT RETRIEVAL. THE TELLER WAS UNAWARE OF THE PROCEDURE WITH THIS ISSUE AND BELIEVED THAT I WOULD NOT BE ABLE TO RETRIEVE MY CARD. THE BANK MANAGER STEPPED OUT OF HER OFFICE AND RESOLVED AND ASSUMED RESPONSIBILITY OF THE SITUATION, RETRIEVED MY CARD, HAD ME FILL OUT PAPERWORK AND RETURNED MY CARD. ON ANOTHER INSTANCE I DID NOT HAVE MY ACCOUNT NUMBER AND SINCE THERE WAS NOT A LINE I THOUGHT THIS WOULD NOT INCONVIENENCE THE CLERK. SHE SUGGESTED IN THE FUTURE I HAVE MY ACCOUNT NUMBER READY AND FILLED OUT A CARD FOR ME TO KEEP . I GENERALLY DON'T HOLD MY ACCOUNT NUMBER IN MY POSSESION WHILE TRAVELING IN CASE I LOSE MY WALLET. ON ANOTHER INSTANCE I NEEDED HELP WITH A WIRE TRANSFER AND ASKED FOR ASSISTANCE IN DETERMINING ANY SORT OF SAFETY MEASURES IN CONDUCTING THIS. I SPOKE WITH THE BANK BRANCH MANAGER AND WAS BASICALLY TOLD I'M ON MY OWN WITH A FEW SUGGESTIONS, BUT SHE WOULD ASSIST IN COMPLETEING IT. SO ON MY OWN I SPENT HOURS CORRESPONDING WITH THE ALTERNATE BANKS AND VENDORS TO ESTABLISH SOME SORT OF LEGITAMECY. IN ANOTHER INSTANCE I WAS MAKING A PURCHASE WITH MY BANK CARD AND ASKED TO UPDATE MY CARD WITH A RECENT ADDED SECURITY MEASURE [http://www.mastercard.us/securecode.html] . WHEN I WENT THROUGH THE PROCESS TO REGISTER I WAS DIVERTED TO BANK OF CAPE COD. WHEN I TRIED TO CONTACT MY CREDIT CARD COMPANY I WAS ALSO REROUTED TO BANK OF CAPE COD'S PHONE NUMBER. UNFORTUNATELY IT WAS AFTER HOURS AND THERE WERE CLOSED AND NO ONE WAS THERE TO ANSWER. WHEN I CALLED DURING NORMAL BUSINESS HOURS THEY WERE UNAWARE OF THE PROGRAM AND SAID THEY WOULD GET BACK TO ME. ON MY OWN I CONTACTED MY CARD COMPANY AND WAS DIRECTED TO THE CORRECT REGISTRATION PAGE AND FOLLOWED THE DIRECTIONS TO REGISTER. IN HINESIGHT, THIS PROCESSS SHOULD HAVE DIRECTED TO THE ABOVE LINK & NOT BANK OF CAPE COD.

IN CONCLUSION ; I LOOK FOR TRUST,SECURITY,SAFETY, AND HELP IN ANY SITUATION WHICH AFFECTS MY HEALTH AND FINANCES. THROUGH MY INITIAL ACCOUNT OPENING I HAVE ALREADY BROUGHT ANOTHER CLIENT TO THIS ESTABLISHMENT. I CURRENTLY AM IN A FINANCIAL & LEGAL SITUATION WHERE I'M TRYING TO RESOLVE FINANCIAL ,LEGAL, AND I.D. FRAUD WITH A FORMER PARTNER WHO HAS MY EXPIRED NANTUCKET LICENSE AND MY S.S. NUMBER. THROUGH ANOTHER INSTITUTION ONE ACCOUNT HAS BEEN OPENED AND CLOSED WITH MY LICENCE SUBMITTED AS PROOF OF IDENTIFICATION . WE WERE ONLY AWARE OF THIS WHEN I OPENED AN ACCOUNT AND WAS INFORMED BY THE FINANCIAL INSTITUTION,[NOT BANK OF CAPE COD] THAT MY FUNDS WERE FROZEN . FOR THIS REASON I'M HIGHLY SENSITIVE TO MY FUTURE INVESTMENTS & ACCOUNTS NO MATTER HOW BIG OR SMALL. WE ARE HAVING OF COURSE TO RETAIN LEGAL COUNSEL TO SEE THE FULL APPLICATION SUBMITTED AND RESOLVE THIS LEGAL FINANCIAL MATTER & ALSO SEE IF MY S.S.# WAS ALSO SUBMITTED. I'M EXPECTING BANK OF CAPE COD CONDUCTS THEMSELVES PROFESSIONALLY AND FOLLOWS FDIC FEDERAL GUIDELINES IN DEALING WITH MY FUNDS.

BANKOFCAPECOD1 posts since
Feb 13, 2013
Rep Points: 1