Ida L And Special Credits Department Are Terrible!

Long story short I am in sales and backed up on cash paying 700 a month in child support and my other bills no matter what I make (which is next to nothing in AZ now where I live to be with my daughter. I always paid them on time and I am a few months behind on my loan account. I had a relative deposit cash into my checking only to find out they closed my debit card because I didn't pay a totally different account.. Okay so I explain to them my situation how I am stuck without gas and ask if I could write myself a check to get the money out, the man said yes. I asked if the check would bounce if I wrote it right now for the amount in there, if they were going to take any of my money fr there, the man said no. A few hours later... 60 bucks gone, just listed as "Withdrawl". I call special credits and complain, Lisa is my rep and she says she doesn't see me asking that in the notes, I asked to listen to it and she had her supervisor Ida do so and call me. Ida claims he answered my question with correct verbiage and I asked to listen to it to prove to me and she said no. I know how I worded the question and she was covering for him for lying, she wasn't helping me and said "this conversation can end at any time" when I was still trying to get it resolved.... Very very unethical and poor customer service. Ridiculous that they are so disrespectful to the people who make up the bank and are walking reviews and recommendations.