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Monday, February 18, 2013 - 12:20 PM
(5 stars)
US BANK IS GREAT
US Bank N.A.
(5 stars)I really have no idea what all you people are feaking out about. Actually, I think I might. I have worked in the banking industry for 17 years, and have worked for many different companies. And just to make things clear, I have never worked for US BANK, so this is not a bias report. It is sad to say that the customer service I received from other companies I worked for is terrible in comparison to the service I have received from the bankers at US BANK! I have been a member for about 3 years, and I usually go to the branch inside smiths grocery store, in Sunset Utah. They are amazing. There has been some employee turn over throughout the last couple years, but the service is still great. I am blown away that they know my name EVERY TIME I go in. Even the bankers that are new to the branch, learn my name and my "habits" very fast. As far as the person that was complaining about the banker showing up to work sick! ARE YOU KIDDING ME?!?!?!?! Do you even know what their schedules are like? Probably not. Banks, well at least the ones inside grocery store, do not have 30 employees that they can just call up to cover if someone is sick. I applaud them for being grown up enough to tough it out. (As long as he/she was washing their hands! :-) Having worked in the sales/service industry my whole life, I understand that there are people thst just have to find something to complain about, and that's what it sounds like is going on here. I have had a couple frustrations with US BANK, but not enough to complain like a child. I realize that they are human, and the make mistakes. I have made plenty in my lifetime. So for those of you that obviously believe you are perfect, and that everyone should bow down to you and wait on you hand and foot, and do whatever you ask of them, then maybe US BANK is not the place for you. But on that note, I don't think you will be happy anywhere! US BANK is amazing. They are so great that I closed my account that I had with my previous employer for 12 years and moved over to US BANK. I refinanced my mortgage with US BANK, I opened a CD with US BANK. Sometimes I make a stop by the bank when I am grocery shopping, just to say hi to my bankers. US BANK IS THE BEST!!
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