Tuesday, February 19, 2013 - 7:19 AM
Security Measures Ignored.Wells Fargo Bank
I received an email that Wells Fargo has updated the contact information as requested. Since I had not requested any info to be updated, I called. They assured me that my accounts were still listed with the info I provided.
Few days later, I got in the mail 3 cards again notifying me of contact info being updated as requested, with account numbers that did not belong to either my or my husband's accounts. I went to the bank with these cards and inquired as to what was going on. The rep proceeds to tell me that my husband's address and personal information was updated to an address that we did not live, and all information was wrong. I asked how this could be done, and we changed all the info back. The person it was changed to rented their home, we own, employers and salary different, etc.
Kept calling and asking what is being done. They had the fraud dept and id theft depts involved, still no answers. I got a phone call from a gentlemen who said he is receiving my husbands mail from Wells Fargo at his house, along with a credit card in my husband's name. They have the same first name and this man had our old phone number from 10 years ago. He cut up the card and sent it back to WF, and said he knew that wasn't for him because his credit isn't that good to get that much credit.
Find out after I threatened to get a lawyer, this person was issued a credit card, debit card, and an equity line of credit on my house (remember he rents his home). Turns out someone in the branch called this man to ask if he wanted a credit card, when asked his social security #, the bank employee said "Oh, we have something different here" and changed it...asked mother's maiden name and said, "Oh, we have different info here", and changed it. Security meant nothing!!!!!!!!!!
Now in the midst of finding another bank. WF has been apologetic and offering free credit checks for 1 year, but can this happen again??
1. Wednesday, February 20, 2013 - 6:32 PM
Are you saying that WF issued a HELOC for your home to the renter? Are you sure that happened? This is unbelievable!!
353 posts since
Aug 3, 2010
Rep Points: 1,991
2. Friday, February 22, 2013 - 9:16 AM
That's really an eyeopener.
The bank cold-calls a stranger, via your old phone number, offering everything you stated, creating an opportunity for real trouble.
The connection seems to be your old phone number, which WAS real. But then carelessness all throughout. Sounds like they figured it was safe, since THEY called "you" through a number on their outdated file. Through ASSuming it was you, they figured the security info was wrong.
So many red flags there, it is as lou said, unbelievable.
Good job investigating and following up!
Kudos to the renter for his honor and honesty.
276 posts since
Feb 22, 2010
Rep Points: 704