Wednesday, February 20, 2013 - 3:03 PM

ONE ATM. ONE! And It's Always Broken!!

(1 stars)

I am forced to use this credit union as part of a co-op service with an out-of-state credit union. I have been so upset for driving out of my way so many times when their ATM is out of service and it takes days on end to get it fixed. As of today February 20, 2013 their ATM has been out of service for at least five days. I spent 26 minutes on hold waiting to speak to a service agent to see if the ATM was fixed before driving out of my way to go there. The entire building is also surrounded by double speed bumps so if your car doesn't have at least an 8 inch clearance you can't even go into the parking lot. Be ready for whiplash! I also received a quote for a car loan that was twice the APR of our other credit union. The loan rep complained the entire time that she was supposed to be off work (it was 3pm), and that we were lucky she stayed for us while her boss was late getting back from lunch. This entire place is ridiculous!!! RUN. FAR. AWAY!!!!!

WilleyNilly1 posts since
Feb 20, 2013
Rep Points: 3

1. Friday, February 22, 2013 - 2:50 PM

We are sorry to hear that your experience with the ATM and loan application process has not been more positive. ITCU is very sensitive to issues which affect the quality of our service and would like to look into these issues further. (We'll even be happy to take a look at the speed bumps; afterall, they're intended to provide additional safety, not create a hazard.) However, for your privacy, we'd ask that you contact our Member Care group; they can be reached at 800-337-3328, option 5.

In the event you do not wish to contact us please note that you may be able to find additional Co-op ATMs at the following URL: Home » CO-OP Network. Perhaps another location will be a convenient alternative for you.

We apologize again for any inconvenience this may have caused you.

InTouch Credit Union

ITCU4 posts since
Aug 15, 2012
Rep Points: 5