Live Oak Bank, Wilmington, NC

The bank seems understaffed for online customers and does not give clear answers to questions.  Its CD account disclosure document is contradictory: For its simple interest-bearing CD products, in one place it says you can withdraw interest that has been posted without penalty, but in another place it says that the APY is affected if you withdraw interest.  Nothwithstanding the great interest rates, I would not take a chance depositing funds with this bank.  Live Oak seems incapable of dealing with banking questions professionally.