Terrible Customer Service, Website Errors On A Regular Basis

I recently left First Merit after a LONG string of bad customer service experiences.  In addition to tellers that are not very knowledgeable, the website performance leave much to be desired.  More often than not, when attempting to log into the website, it immediately kicks you back to the log in screen after entering your ID and Password.  Additionally, many times throughout the day, customers are unable to access their account due to "regularly scheduled maintenance" errors. 

Online banking is not reliable with First Merit.  On more than one occasion, the bank failed to print all the necessary routing information on the payment to be processed for my water bill and cable bill.  The branch manager apologized and admittted that the error was the fault of First Merit, but that she couldn't do anything about the late fees generated as a result, instead insisting that as a customer it was my responsibility to make sure the payment went through successfully.

When leaving the bank, one of my accounts was not closed properly, allowing an automatic bill pay to be sent through and the payee being told there were insufficient funds (exactly zero, since I thought I'd closed the account) and me being charged a $25 NSF fee. 

Would not recommend this bank to anyone!  Their branches are not conveniently located, and the service is well below any other bank I've done business with.