Progressively Worse Customer Service

As a Patelco member for more than 20 years, the service and level of skill of branch employees has steadily decreased. One very simple example involves going to the branch office on New Year's eve, 12-15 customers standing in line and two of three tellers working the counter. They were extremely slow. But then it became obvious why: both were trainees! When it was finally my turn, it took the new teller 20 minutes to try and move new money from checking to interest variable money market account. She couldn't do it and suggested I call customer service for help. I refused and asked for the manager. Naturally she was busy too but finally came over to help. Apparently she had to override in order for the teller to move the money all the while the line was growing longer behind me. By the time I left it had taken me 45 minutes to move a measly few dollars from one account to another. I was very frustrated. Icing on the cake: I had the EXACT same experience yesterday over the phone with customer service but this time no one could help me, not even the manager Bobbi. When I asked for a name of the manager who oversees these accounts she said she didn't know anyone. stonewalled. She committed to send my request to a specialist who would get back to me within a day. Well, here I am two days later and no call. Very disappointing.