Customer Service

We have been with First Merit nearly 20 years in Mentor, OH.  It's been okay - until recently. Seems like staff is always the issue. After 15 years of depositing payroll checks sometimes three times a month, the new teller said I had to have a two day "hold" on my check.  "Why?" I asked.  It seems that since I work out of the area (nothing new) and that check is from another bank (Again, nothing new), First Merit has to "Hold" it until it clears.

I was mildly outraged. Unbelievable to me.  I wasn't very nice to them when I stomed inside and am trying to convice my business partner to change banks.

It was a much more pleasant experience when the old timers were always there, but no one is left and we are just a numbered account. Sort of sad to see business run that way...especially when they have my money...