Website And Customer Service Equally Useless

To open an online savings account titled under a trust you must mail them an application because their website can't handle it.  Then once the account is opened, you have to call them to get a user ID for the website because their website can't do that either.  When we tried to link our external checking account to our Ally savings account it was denied despite the fact that it was the same checking account used to open the savings account.  When I called their customer service department to complain, their representative intentionally hung up on me.