No Customer Service

I was attracted to this credit union because of their great rates.  However, after opening a savings account and then trying to add a money market account, it became a twilight zone experience.  Called and called and I kept getting an answer machine.  When I did get someone, they said they would get an answer and get back to me.  I sent email after email and got one response.  They said they were shorthanded and that's an understatement.  If their rate was 10%, it would not be worth the hassle.  I called today and closed my account after 5 weeks.