Prospective Members Use Cation If You Desire Full Good Service Financial Partner

As a member of HEW I have always found service to be poor and have taken most loans and deposits elsewhere. Let me define poor service. Phone and online systems down often. Poor hours, closing early. Employees and offices not inviting, poor clothing, language not of an educated financial partner but someone very rough around the edges, offices look and smell old, not welcoming or pleasing to the eye. Online systems are antiquated, slow and new generational banking options not available. CD rates may be good and they may currently be a well capitalized organization but clearly this is at a huge cost of poor infrastructure and low expectations of service. Doors are open but what's truly offered to a member or young adult who needs guidance is non-existent at HEW. Banking with them would be a poor investment of your time.

HEW Federal Credit Union, Excellent at providing very poor service due to little investment in staff and poor departmental and branch operational planning. Goal is to keep the doors open at expense of being a true financial partner which has directly exposed their core underserved membership base to suffer long-term. One of the best examples of why there may be too many credit unions, as members may benefit from consolidation. With credit unions loving to hold onto CEOs forever though, it could be as simple as a do nothing board of directors and a CEO who can do ok number crunching but horrible leadership and team buildings skills. Either way, don't fall victim, bank somewhere else for your sanity if nothing else.