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Itinerant Customers Embracing Mobile Banking Faster Than Military Banks Expected

Tuesday, June 11, 2013 - 3:05 PMUSAA Bank - Details
I did not realize mobile banking was this popular at USAA Bank. According to ZDNet:
More than 50% of USAA’s customer interactions are now being carried through its mobile app, Smith said — reflecting the itinerant nature of its more than 9.6 million military members and their families. For many of the two million new members USAA had added in the last three years, mobile is the primary form of communication with the bank.

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