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First Trade Union Bank Login Restriction = No E-Mail!

Monday, July 8, 2013 - 11:30 AMFirst Trade Union Bank - Details
First Trade Union Bank (FTUB) revised its' online logon procedure
this weekend requiring entry of a "security code" before completing
the login process.

FTUB will only send you this "security code" via (1) Telephone, or
(2) Text message to a mobile phone.  Problem is that if you don't
happen to have access to either of these, you cannot login!  If
you're displeased with this no-email restriction please let FTUB
know (e-mail, phone contacts below).

All others (ALLY, SFGI, etc.) that have implemented this handshake
also provide the "security code" via the more convenient e-mail route.

When I contacted FTUB here's the reply I got:

     Email Verification [#B5FJ]
     Monday, July 08, 2013 10:08 AM
 
     Hi xxxxx,
 
     Per our telephone conversation in regards to online
     verification, at the time there are currently no plans
     to offer online verfication through email however we
     cannot say for certain whether that will not change in
     the future. As you had mentioned, you must take the
     necessary steps to ensure that you are able to log
     into your account here at First Trade.
 
     If you should happen to have any further questions or
     concerns, please do not hesitate to contact First Trade.
     The telephone number to speak with a Customer Service
     Representative is 800.242.0272 and we are available to
     take your call Monday through Friday from 8:30 AM to
     5 PM EST. Or you can contact us via email at
     Customerservice@ftub.com. We appreciate you choosing
     First Trade for your personal banking needs!
 
     Thanks,
                                            
     yyyyy zzzzzz
     Customer Service
     First Trade Union Bank
     800.242.0272 – Phone
     617.330.1061 – Fax
     Customerservice@ftub.com
     www.ftub.com
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cumuluscumulus297 posts since
Jan 16, 2010
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