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Customers Are Now Banks' Greatest Regulatory Threat

Wednesday, September 25, 2013 - 8:48 PM
From American Banker
Banks need to revamp their customer service operations to encourage irate consumers to complain to them instead of turning to the Consumer Financial Protection Bureau, where a complaint could spark added regulatory scrutiny.
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Ken TuminKen Tumin5,467 posts since
Nov 29, 2009
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