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Navy Federal Credit Union Online Account Access Down

Tuesday, February 25, 2014 - 9:40 AMNavy Federal Credit Union - Details
Navy Federal Credit Union online access is unavailable at the present time. Customer service rep stated that "they were aware of the situation and are working on it." No estimated in service time was provided.

If you enter your 'access number' to log on this error message comes up:

Internal Server Error

"The server encountered an internal error or misconfiguration and was unable to complete your request.   Please contact the server administrator, you@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.   More information about this error may be available in the server error log."

(Being the largest credit union in the country, I have found that the Navy FCU online experience, with my accounts on their site, disappointing when compared to PenFed or Ally Bank)
3
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
1. Tuesday, February 25, 2014 - 9:43 AM
I've been on Navy FCU all week checking our accounts etc. and have not had a problem.  It must have gone down this morning.  Thanks for the update.
1
paoli2paoli21,372 posts since
Aug 10, 2011
Rep Points: 6,011
2. Tuesday, February 25, 2014 - 3:36 PM
The new notification when attempting to log on:

Account Access Unavailable
Navy Federal Online Account Access is temporarily unavailable. We apologize for the inconvenience and thank you for your patience. Please try again later.

http://www.isitdownrightnow.com/navyfederal.org.html

(I'm really disappointed with their IT department. Going back and looking at past reviews of Navy FCU, their attempt to improve on the web site has been fraught with one glich after another.)
1
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
3. Tuesday, February 25, 2014 - 4:07 PM
Posted on the Navy FCU facebook page:

"We'd absolutely like to apologize for the issues experienced trying to access online banking today. We can assure you our team is working diligently to resolve the matter as soon as possible. If you have any immediate banking needs, please give us a call anytime at 1-888-842-6328. We truly appreciate your membership and thank you for your patience."
2
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
4. Tuesday, February 25, 2014 - 8:43 PM
It appears this issue will not be resolved this evening. Navy Federal CU, the largest credit union in the world, is now relying on it's phone system and customer service representatives to conduct routine business.

"Online and mobile banking is intermittently unavailable. We apologize for any inconvenience."
1
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
5. Wednesday, February 26, 2014 - 6:36 AM
Received what I needed from their phone bank system. I actually like the phone system better because I can balance things and do ledgers while watching TV in the evening.
1
Ally6770Ally6770912 posts since
Jan 16, 2010
Rep Points: 2,655
6. Wednesday, February 26, 2014 - 7:32 AM
At 12:30 AM this was posted to their facebook page:

"Our online and mobile banking services have been restored. You should now have online access to your accounts."
1
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
7. Wednesday, February 26, 2014 - 12:41 PM
!3:30 today back down and not available.
3
OAGOAG8 posts since
Jun 27, 2010
Rep Points: 63
8. Wednesday, February 26, 2014 - 12:46 PM
Re: OAG @ 7. Wednesday, February 26, 2014 - 12:41 PM

You are right. I just noticed it myself. Here is their latest from the Navy FCU facebook page:

"We are currently experiencing intermittent access issues to online and mobile banking. Our team is addressing the issue and working to restore service as soon as possible. We truly apologize for the inconvenience and thank you for your patience. Stay tuned to our page for updates."
1
ShorebreakShorebreak2,621 posts since
Apr 6, 2010
Rep Points: 14,205
9. Wednesday, February 26, 2014 - 1:10 PM
Good News!  For those of you who are so eager to access Navy Federal Credit Union's webpage, IT IS BACK UP!!

I just finished checking our accounts on it and everything I needed is working fine! 
3
paoli2paoli21,372 posts since
Aug 10, 2011
Rep Points: 6,011
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