Fort Knox FCU: Very Good Service, Flexible

I opened a membership and CD at Fort Knox FCU about two months ago. The experience was good all around. The opening process was short and easy. I was allowed to fax in my materials so did not have to lose time to waitng for the mail. I was able to make my initial depost at a shared branch with anohter credit unin near me.

I note, they were very accommodating -- even when my opening deposit check bounced, something I would have expected them to react to by closing my membership! (Actually, I used two checks to deposit. The one institution where one of the checks was drawn on made a mistake with my account and accidentally bounced the check even though I had the money in the account to cover it.) Fort Knox did not even charge me a boucned check fee. I straightened things out wiht my other institution, yet it was about two weeks before Fort Knox took the money out. No change to crediting to my new account, was left as depositing on the oroginal opening date. 

Yesterday, about two months into my new account, they even made nice courtesy call just to touch bases and make sure all is fine with my membership and to see if I had any issues they might help with.

The only issue I have, a minor one: I wanted to open a free checking account or money market account, so as to have an easy way to move the CD at maturity IF I want to. Since that was the only thought for using the checking, I just wanted a handful of free counter checks, as I only expected to need one or two checks and did not want to pay to buy a full supply. While they will issue these, unfortunately they will NOT mail them out -- for security reasons, they say -- so I would have to pick them up, but I am in another state.