ReadySaver - Southern Community Bank & Trust

While it boasts one of the highest savings rates of any online bank, the web interface is sub-par. 

Web-inerface:

My first impression of the website was that it was extremely slow and nonintuitive.  It's an odd mix of flash overlayed on a primitive non-flash webpage.  If all you want to do is log in and see your account balance, then their website is fine.  However, having been somewhat of a connoisseur of several online banks (e.g. ing, capital one, emigrant, etc) I've come to expect some minimum features that I believe all online websites should have.

For example, there isn't a way to set any e-mail alerts whatsover.  I find that particularly annoying because it requires me to log in to confirm when/whether a particular transferred was successful; or to simply be alerted of any unanticipated account activity.

Setting up the ability for ACH transfers was also a hassle because they require a separate authorization form to be approved by an actual customer service representative.  That's before you've even set-up any ACH links to the other banking institutions.  It took almost 2 weeks to link up my accounts.

Customer Service:

They have live chat during business hours (9-5), which is a nice but necessary feature given that you can't seem to accomplish much with their website alone.  When I opened an account, someone at the bank actually sent me a e-mail attached with a pdf document confirming that I had opened an account.  Personal, but weird in this day and age.

Overall:

Overall, I find it strange that so many things seem unautomated given that it's an 'online' bank.  For me, that gives the uneasy feeling that there is a higher risk of human error than most other online banks.  There is also no ability to set-up any e-mail/text alerts for account activities.  So, if you can remember to log-in to your account every week to make sure things are okay, then the high interest rate their paying is worth it (for the time being).