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Tuesday, July 27, 2010 - 4:07 PM

Interest Rates Were Good, But Don't Try And Get Your Money Back...

Capital One Direct Banking (1 stars)
Was pretty satisfied with them until I needed to transfer some funds to my own account to complete a contract.  I stressed the importance of the transaction and was assured the transfer would be complete in their normal timeframe, by 7PM eastern the next day.  After submitting the request at 2PM on Monday, I called twice the next day to make sure everything was ok and was assured that it was.  I then got a call to confirm the transaction at 4:10 eastern and was subsequently told that it was after the cutoff and all the wire specialists went home.  I asked about the guarantee to get the funds the next day and got random responses.  Banks are not known for customer service, but this was by far the worst experiance ever.  I could only get general statements the entire time until it was too late.  Buyer beware. 
10
JMelchiorsJMelchiors1 posts since
Jul 27, 2010
Rep Points: 10
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