STAY AWAY FROM [Name Removed] AT AAFCU!

My husband and I were working on a home refinance with [Name Removed] of AAFCU. My husband specifically asked [Name Removed] many times (documented through email), that he was to deal with me regarding our home re-finance. [Name Removed] instead decided to only email or call my husband regarding the refi, despite several requests made to deal with me. He stressed how futile it would be to shop around, and that we had to order an appraisal right away. Upon submitting our application, [Name Removed] did not follow up with us at all. After 2 1/2 weeks, we asked him about the status, and still did not receive a response. I had to call him and catch him in his office to get him to talk to me. I mentioned that I am the beneficiary of a family trust, and after faxing a statement that proved my holdings, he still told my husband, "I married a women who said that she had money once, and it turned out to not be true." I asked him several times to do me the courtesy of following up with us when he said that he was going to, and he never did. Even though the appraisal was complete, and he was made aware of this, he asked us to go ahead and order the appraisal. It was obvious that he didn't know what he had and what he didn't have in terms of our loan package. We would have to chase him down and offer to provide him with information, and when we did, he would ask for it again. He told me that he "didn't get my email" that contained an essential piece of information, and then asked for it a second time. All in all, we wasted almost 3 months dealing with this. We heard empty promises, were asked to provide information that we had already given, my personal integrity was questioned by this guy to my husband, even though he had proof that I was telling the truth. His excuse was always, "I'm so busy," or "I played hooky from work to spend time with my son," or "my underwriter was on vacation, etc." Requests for status updates went unanswered, and when we did get our final answer, it was in email form, to my husband only of course. [Name Removed] is an insult to a profession that I have first-hand experience working in, myself having almost 7 years experience in the financial industry.