Wachovia Mortgage

Without a doubt the worst customer service I have ever experienced in my 40 years as a customer  and also as an employee /officer of banks. In trying to get the status and verification of my recently paid off mortgage I ran into nothing but incompetence and un-helpfulness. Without going into a lot of details, getting any useful "human" assistance has been hopeless. The low level people can't help and they have apparently been instructed to go into "robot" mode if you ask to speak to a supervisor - even when they clearly cannot answer your question or help you in any way. 

Also the bank relies upon snail mail so it takes weeks to get a response which then turns out to be lacking in specificity, i.e. you can't tell what they want and they won't talk on the phone to explain. 

I plan to close all my accounts with Wachovia even though my retail banking experience wasn't so bad.

- A normally non-complainer -