Worst Customer Service Ever!

I'm trying to close on a new home mortgage and am using US Bank to finance a small 2nd mortgage as part of the process.  Well, it's now been more than three weeks from my originally scheduled closing and we've been told that we still can't close!!  They are asking for the same info multiple times, asking for additional info almost every day, and clearly nothing was done in the month before the original closing date!  Absolutely amazing! 

This is a terrible company with terrible processes.  PLEASE DO NOT GET A LOAN FROM THEM!  I've been through multiple closings in the past, and my builder has gone through a lot of closings recently, and neither of us has any expereince that comes close to this bad.  You will not be happy.  It is not worth it at all, I don't care how cheap their rate is!!