Those who went to a Bank of the West branch for this iPod promotion didn't always have an easy time. In my review of the bank's old iPod touch promotion
, a commenter described the problems he had. In this LA Times article
, a lady tried to qualify for this promotion at a branch. Unlike the website application, the branch was requiring her to open both the checking and the savings account to qualify for the bonus.
The article ends with some tips to protect yourself if the bank decides not to honor a promotion: 1) Keep a copy of the offer. If it's online, scan or download the page. 2) Keep a record of each person you contact at the bank, 3) Be persistent and keep escalating to higher management if necessary.